Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. If the item(s) is defective, we will replace the item and pay for the return shipping. Only the item will be replaced, not the entire survival kit. If an item is damaged by UPS during the shipment, it is the customer's responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error by the customer, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. FOOD AND WATER PRODUCTS CAN NOT BE RETURNED TO BE RE-SOLD ACCORDING TO LAW, THEREFORE REFUNDS FOR FOOD AND WATER PRODUCTS WILL NOT BE ISSUED.
